Over the past 15 years or so, I've attended a number of entrepreneur programmes. Every single one of the entrepreneurs in the room has stated without exception that their exceptional customer service is what distinguishes them from their competition. Alternatively, if they are still in the process of starting up their firm, their exceptional customer service will set them apart. I'm not sure why everyone thinks that way. I suppose they all like to believe that their excellent customer service will be the talk of the town when it is not.
My knowledge is that I've never heard anyone claim that their low prices are what gives them an advantage over their competitors. That would be a significant advantage over customer service in my opinion. Customers' loyalty is a thing of the past in today's business environment. People tend to go toward locations where they can get the best bargain with the least amount of fuss.
This is especially true when people are seeking for house remodelling. Frequently, they will seek referrals from people they know. We were in desperate need of a chimney cleaner, but no one could recommend anyone. The man we found on Craigslist did an excellent job, and we are grateful to him. We are quite pleased with the service. He charged somewhere in the neighbourhood of $100. However, I have nothing to compare it to, so my opinion is based on assumptions. The bottom line is that we were pleased with both the pricing and the service, and we would suggest him to anyone who inquired.
Did he provide outstanding customer service in order to distinguish himself from his competitors? That is not something I would say. He provided us with good service at a reasonable price, in my opinion. He arrived up when he said he would and completed the task efficiently. He was a pleasure to interact with. He didn't cause any issues for us. I can't think of anything that distinguishes him from anyone else that I would consider superior. Will we use him in the future? No. However, this is due to the fact that we do not use the fireplace and hence it does not require cleaning. It makes no difference how amazing the customer care provided by any chimney cleaner is; I do not require their services.
The thing about customer service is that the client does not always require customer service to be performed. I enter into the grocery store with my shopping list in hand and have a general idea of where I'm going to get what I'm looking for. Due to the fact that I rarely require assistance, I am unable to comment on whether most establishments provide excellent customer service or not.
Many Amway Independent Business Owners (IBOs) have boasted about providing exceptional customer service. The majority of them had no customers at all! So, yes, I suppose it is simple to provide exceptional customer service to a company with no existing customer base!
All I have to say to Amway Independent Business Owners is that if you're ripping off your clients every time you make a sale, how can you claim to be providing good customer service?
Someone who has been misled into believing Amway products are great quality and that the high price reflects this fact will make a ridiculous argument. They choose to ignore the reality that independent studies have revealed that Amway products are generic and, in many cases, of worse quality than far more expensive brand name products available on grocery store shelves.
Customers (and in this case, it's most likely friends and family members who are giving the IBO a pity sale) will eventually tyre of paying double or triple what they can get for a similar or better product at Walmart and will stop buying Amway shit - no matter how excellent and superior the customer service the IBO's like to think they provide.
The same goes for the chimney cleaner. If the consumer does not require it, no matter how outstanding the customer service is, the customer will not return for a second purchase from the company.
If independent business owners (IBOs) believe that providing excellent customer service is the key to their success, they will fail to recognise that not everyone is searching for good customer service. I prefer to receive good discounts without having to deal with any problems. In other words, I don't want to be taken advantage of by costly Amway items, and I don't want to be harassed by an IBO about how Amway is the answer to financial success and a lifetime of residual income in 2 to 5 years, as they claim.
Are there any recommendations about IBO's customer service and Amway items that have been passed around? I believe a large number of bloggers write about this subject. There is no getting around the fact that ripping off clients with high priced inferior products means that they are actually providing poor customer service, no matter how superior their customer service might be (or how they think it to be).
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